Privacy Policy

Who We Are

Vanguard Waterproofing Systems Ltd (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you use our website or contact us.

What We Collect

When you submit an enquiry through our website, we collect the information you provide including your name, email address, phone number, company name, site address, and any project details you share. We also collect technical data such as your IP address, browser type, and how you found our website (e.g. search engine, referral link) to help us understand where our enquiries come from.

How We Use Your Data

We use your data solely to respond to your enquiry, provide the services you've requested, and improve our marketing. We store your details in our CRM system to manage the enquiry process. We do not sell, rent, or share your personal data with third parties for marketing purposes.

Data Storage & Security

Your data is stored securely using industry-standard encryption and access controls. We retain your data for as long as necessary to fulfil the purpose for which it was collected, or as required by law.

Your Rights

Under UK GDPR, you have the right to access, correct, or delete your personal data. To make a request, please email us at [email protected].

Cookies & Analytics

We use Google Analytics to understand how visitors use our website. This may involve cookies being placed on your device. You can control cookie preferences through your browser settings.

Contact

If you have any questions about this privacy policy, please contact us at [email protected].